Looking for a quieter shopping experience this Lunar New Year? Escape the festive hustle and find calm in a peaceful Spring season at The Centrepoint!
“Keep Calm & Shop On” is part of our commitment to inclusivity, creating welcoming spaces for individuals on the autism spectrum, those with sensory sensitivities, and neurodiverse needs. Across our ten malls, participating stores also offer “Calm Hours” every Monday and Tuesday. During these hours, stores create a more sensory-friendly environment by lowering music, dimming lights, or reducing overall noise. They're also staffed by trained Inclusion Champions who've completed at least six hours of training to better support individuals with disabilities, autism and dementia.
TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience bringing greater ease and utility to shoppers across the following 12 Frasers Property Singapore developments:
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Local residents aged 18 and above may register as a Member via the FRx app or through Customer Service at any of the Frasers Property Singapore malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
For verification purposes, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found
here.
C. EVENT
1. Keep Calm & Shop On [‘Event’] is open to all Frasers Experience members and their immediate family and is held from 17 January 2025 to 16 February 2025 at The Centrepoint.
2. BOOKING & CANCELLATION
2.1 From 17 January, 11am, FRx Members can sign up for Keep Calm & Shop On at https://www.frasersexperience.com/book/keepcalm
2.2 Shoppers will require a FRx membership to book this event. FRx membership is free and may be activated as part of the guided booking process. Individuals who are 18 years old are required to have their own FRx membership.
2.3 Booking of an event via the FRx Event Registration portal is compulsory prior to attending the event. Registration slots are available on a first-come-first-served basis.
2.4 Registration is free. Each headphone booking can only accommodate one adult or child.
2.5 Children under the age of 12 must be supervised by an adult.
2.6 Additional adults who wish to participate must make a separate booking.
2.7 Shoppers will have 15 minutes to complete the booking before their selected session is released to other registrants.
2.8 Shoppers will receive a booking confirmation via email. The booking confirmation email must be presented and validated prior to entry to the event.
2.9 If you do not receive a confirmation email, please check your email junk folder.
2.10 All bookings made are final, non-refundable and non-transferable. For matters related to your booking, you may write in to promo@frasersproperty.com for further assistance.
2.11 A $200 fee will apply for any damages found to the headphones upon return. Missing headphones will be subject to review.
2.12 Failure to return headphones within the 2-hour session will result in a temporary freeze on your Frasers Experience privileges.
3. BOOKING DETAILS
3.1 Shoppers may receive a call from the Customer Service Officer via their FRx registered mobile number prior to the event start time to confirm their attendance. Shoppers should arrive 15 minutes prior to the booking start time.
3.2 The booking will be held for a maximum of 15 minutes from its designated start time; thereafter the slot will be released and deemed as no-show.
3.5 The Management of Frasers Property Singapore and their appointed Event Organiser will not be liable and shall not be held responsible for any mishaps, injuries and/or loss of property arising in any way from a child and/or his/her parents/guardian’s participation in the event.
E. OTHERS
4.1 All other terms and conditions pertaining to the FRx Programme apply.
4.2 All personal information within the event booking will be purged from the system 12 months after the event has ended. For more details, you may refer to Frasers Property Group Privacy Policy, Privacy Policy Addendum and FRx Terms of Use.
4.3 In the event of any dispute, decisions made by the Management of Frasers Property Singapore will be final and no correspondence will be entertained.
4.4 Photographs, audio-video or other recordings of you may be taken during this event for use by the Management and/or any third parties authorised by Frasers Property Singapore for the purposes of publicising or marketing the event, including publication or broadcasts in any corporate or marketing materials. All recordings, photographs, video and reproductions of the same in any form are the property of the Management of Frasers Property Singapore and/or its authorised third parties.
4.5 Information is correct at the time of publishing. The Management of Frasers Property Singapore reserves the right to change the Terms and Conditions as it deems fit without prior notice.
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