TERMS AND CONDITIONS
A. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Retail's multi-feature App which allow FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across 12 Frasers Property Retail developments.
Causeway Point, Century Square, Changi City Point, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Waterway Point and White Sands.
2. Membership is FREE. Local residents aged 18 and above may register as a Member via the FRx app or through Customer Service at any malls of Frasers Property. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
3. From 22 Jul 2019, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any mall of Frasers Property.
4. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying Frasers Experience member’s benefits. Details can be found at
www.FrasersExperience.com.
5. For instant rewards, please see below under “B. Redemption”.
B. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards:
Plant-based Dumpling Workshop Ticket
21 Jul to 14 Aug 2023
Scan your FRx member QR code in the App when paying in-store. The qualifying spend must be scanned to the same FRx account.
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Minimum spend of $10 in a single transaction to earn FRx Points.
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Mimimum spend of $80 in 3 same-day, same-mall transactions via the FRx app on the day of purchase at Customer Service.
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Limited to 1 redemption per FRx member per day, on a first-come, first-served basis and while stocks last.
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One entry pass will be required for each participant.
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The entry is non-transerable and non-exchangeable for any other products/cash/or in conjunction with any other promotions.
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Entry pass must be presented upon checking in on 15 Aug 2023.
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Upon successful booking, FRx members will receive a confirmation email via their FRx registered email address.
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A confirmation booking email is required for event entry. FRx members are to check their junk email folder if a confirmation email was not received. For further assistance, please email to FRHelp@frasersproperty.com.
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All bookings made are final and non-amendable or transferable.
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For booking cancellation, participants may cancel their event booking via the confirmation email that was sent to their FRx registered email address.
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Participants will be required to arrive 10mins earlier as per scheduled session's starting time.
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In the event that Participants are late for the session, entry will still be allowed. However, there shall be no extension of time and session will end as per scheduled end time.
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The Management of Eastpoint Mall reserves the right to change the Terms and Conditions as it deems fit without prior notice.
2. To qualify for any instant rewards redemption, members must scan their QR code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account.
3. The following transactions, including but not limited to, are not entitled to Instant Rewards redemption: non-profit organizations, child care centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card, bill/instalment payments/ deposits, insurance policy payment, SISTIC ticket purchases, lottery tickets, deposits and payment made via cheque, GIRO or Medisave.
4. For supermarket spending from NTUC Fairprice, member must present same-day, same-mall receipts along with their FRx member QR code in person at FairPrice Customer Service to earn Frasers Points.
5. All instant rewards are available on a first-come-first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across malls. Please check details at Customer Service, Level 2.
7. The Management of Eastpoint Mall reserves the right to verify original receipts and sight all purchases before granting redemption.
C. OTHERS
1. All other terms and conditions pertaining to the FRx Programme applies. For more information, please visit
here.
2. In the event of any dispute, decisions made by the Management of Eastpoint Mall will be final and no correspondence will be entertained.
3. Information is correct at the time of printing. The Management of Eastpoint Mall reserves the right to change the Terms and Conditions as it deems fit without prior notice.
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